What is the best way to schedule an appointment?

BTS services are by scheduled appointment only. Appointments can be made by phone or email.

When should I arrive for my appointment?

We ask that you arrive at least 15 minutes prior to your first appointment to provide health information and consult with your therapist regarding your condition. For all other appointments we ask that you arrive at least 10 minutes prior to your appointment.

What if I need to cancel or reschedule my appointment?

We require a minimum of 24 hours notice to cancel an appointment. More notice is always appreciated. Failure to provide sufficient notice may result in cancelation fees and/or being refused future bookings. We understand there are emergencies and we use discretion based on our client’s individual situation.

Where do I park at the facility?

There is parking directly under BTS. The entrance to the parkade in located at the north end of the facility.

What is the spa etiquette?

Our clients expect to be able to relax and enjoy their service. In order to ensure harmony for clients we ask that you refrain from using your mobile phones and turn it on silent prior to entering the spa. For your maximum pleasure, and to ensure everyone’s safety, small children and all pets are not allowed in the spa.

What about my privacy?

We collect your contact information and use it only to contact you. We do not share your information with anyone outside of BTS. The information in the Client Intake Form is for referencing by your therapist exclusively.

Will I be covered during the session?

You will be properly covered at all times to keep you warm and comfortable. Only areas being worked on will be exposed. You should always let your therapist know if you are uncomfortable for any reason during your massage session.